Terms and Conditions

These terms and conditions apply to the use of all docrafts websites under the docrafts domain (including but not limited to www.docrafts.com; http://bake.docrafts.com; http://craftplanet.docrafts.com). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. All sites are operated and maintained by: Design Objectives Ltd a company registered in England and Wales. Company registration number: 3225867.

Design Objectives Ltd (docrafts)
unit 90 Old Barn Farm Road
Woolsbridge Industrial Park
Three Legged Cross
Wimborne
Dorset BH21 6SP

Customer Services can be contacted on telephone number 0845 450 3900 or by email ecrafters@docrafts.com Office hours: (UK) Monday to Thursday: 09.00am - 5.15pm; Friday: 09.00am - 4.00pm

  1. Access
    1. You will be able to access many areas of this website without registering your details with us. Certain areas of this Website are only available to you if you register. Certain other sections are available only to paying members of the docrafts Club.
  2. Updates
    1. We may revise these terms and conditions at any time. Please visit this page from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. Your continued use of the website means that you accept any new or modified terms. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
  3. Ordering
    1. Where we cannot obtain authorisation for your payment;
    2. If there has been a pricing or product description error;
    3. If you do not meet any eligibility criteria set out in our terms and conditions.
    4. You can pay for your purchases online using most major credit or debit cards, including MasterCard, Visa, Visa Debit, Visa Electron and Maestro.
    5. Orders will be delivered within 28 days from the date of the order.
    6. You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement via email, detailing the products you have ordered.
    7. Your order is an offer to us to purchase from us the product specified in the order. Our acceptance of an order takes place when we dispatch the product. To view the order status, please go to the Customer Account section of our site. Here you will be able to view whether or not your product has been dispatched. When we dispatch the product the purchase contract will be made even if your payment has not been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
    8. We may refuse to accept an order: 
  4. Subscription
    1. The subscription products offered by docrafts include the following: The docrafts Creativity Club and the docrafts Creativity Magazine.
    2. Membership of any subscription products is charged on a period basis; the length of product subscription is displayed when purchasing the product from the online store.
    3. The current price will be associated with the product at purchase.
    4. At the time of renewal your method of payment used at the time of purchase will be charged unless you cancel your subscription to the product. If at any time we cannot process your transaction we will endeavour to make contact with you via email to request your assistance in clearing your payment.  We reserve the right to suspend membership during any such period.
    5. Magazines will be distributed to the address provided by the subscriber. It is the responsibility of the subscriber to, whenever necessary, update the address details via www.docrafts.com.
    6. Magazine issues are despatched as soon as they are available and do not necessarily get delivered before the current magazine issue become available in store. docrafts cannot guarantee delivery of subscription issues ahead of delivery to docraft's stockists.
    7. Cancellation of membership can be instigated at any time at the request of the user. The minimum length of membership is denoted by the product’s membership. The membership will then terminate at the end of the paid membership period.  No credit will be offered in respect of cancellation earlier than the period paid for unless the subscription is cancelled within 7 days beginning on the day after subscription and the subscription product has not been accessed following subscription.
  5. Pricing
    1. The price you pay for any products purchased from the website is the price displayed on the website at the time we receive your order, subject to the following exceptions.
      1. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. While we try to ensure prices on our website are accurate, errors may occur.
      2. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are displayed during the checkout process. 
    2. All product prices are displayed inclusive of VAT (Value Added Tax) unless specified otherwise.
  6. Cancellation and Returns Policy
    1. If you wish to cancel your order: 
      1. You can notify us by telephone on 0845 450 3900 before we have dispatched the goods to you; or 
      2. Where goods have already been dispatched to you, you have a statutory right to cancel your contract up to 7 working days starting from the day after delivery.
    2. You may cancel your contract and obtain a refund by notifying us in writing by post, fax or email up to 7 working days starting the day after delivery of the products to the address at the top of these conditions. You must keep the goods safe and return the products to us with their original packaging and unused and undamaged at your own cost within 30 days of delivery. If you do not so we may deduct our costs of recovering the products from the amount to be refunded to you. 
    3. If the product is damaged/faulty or the wrong item and you require a replacement, please notify our friendly ecrafters Support Team via the contact us form on the Support page. We will then issue you with a free of charge tracked returns label to use when sending the product back in its original packaging.
    4. If you want an immediate replacement, you will be charged for your new order and then refunded on receipt of your original item.
    5. If the product is damaged or faulty and you do not wish to retain the product and simply want a refund, please notify our friendly ecrafters Support Team via the contact us form on the Support page, who can issue a free of charge tracked returns label for you to return the product in its original packaging within 14 days of receipt. We will then process a refund according to your method of payment. Please note that customers who have received their order and are not happy with their purchase will need to return their package at their own cost unless the product is faulty or has been sent by us in error.
      6.6. Please see clause 4.5 with regard to cancellation of subscription products.
  7. Licence
    1. You are permitted to print and download extracts from this Website for your own use on the following basis:
      1. No documents or related graphics on this Website are modified in any way;
      2. No graphics on this Website are used separately from accompanying text; 
      3. No video or audio is to be copied or modified in any way;
      4. All of our copyright and trade mark notices and this permission notice appear in all copies; and
      5. You do not use or exploit any part of this Website for commercial purposes.
    2. Unless otherwise stated, the copyright and other intellectual property rights in the software and all material on this Website (including without limitation photographs, graphical images artwork, data compilations, audio and video material) are owned by us or have been licensed for use by us. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 7.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
    3. Subject to clause 7.1 no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
    4. Any rights not expressly granted in these terms are reserved.
    5. Please refer to our Angel Policy for crafters to follow when using our copyrighted product designs. The full policy can be found here: http://www.docrafts.com/angelpolicy
  8. Continuity of Service 
    1. Whilst we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason the Website is unavailable at any time or for any period.
    2. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. 
    3. We do not warrant that the Website, its content or the server that makes it available is error- or virus-free or free of other harmful components.
  9. Member Material and Conduct
    1. Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. We exclude, to the extent allowed by applicable law, all liability arising from material supplied by members or third parties and any liability for errors, omissions or inaccuracies in such material.
    2. You are prohibited from posting or transmitting to or from this Website any material that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, fraudulent or which may cause annoyance or inconvenience; for which you have not obtained all necessary licences and/or approvals; which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in the UK or any other country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojans, worms, harmful components, corrupted data or other malicious software or harmful data).
    3. By posting material on this Website, you promise that it does not infringe any third party rights.
    4. By registering you certify that all information you provide in the registration is accurate and you agree not to impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity.
    5. You may not misuse the Website (including, without limitation, by hacking).
    6. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 9.2 or 9.5.
    7. We reserve the right to monitor information transmitted or received through the Website and reserve the right, at our sole discretion and without notice, to review, revise, edit, remove or otherwise block any material posted on this Website and to terminate your membership for violating the provisions of this clause 9.
    8. You are prohibited from directly or indirectly offering for sale goods or services, this includes displaying links to your own ecommerce sites for the purposes of selling.
    9. All giveaways/swaps/raffles run by members must be accompanied by a clear disclaimer that it is not affiliated and/or endorsed by docrafts in any way and no responsibility will be held by docrafts for products/services/goods not received.
    10. You are prohibited from offering giveaways/raffles/swaps etc that may contravene copyright and/or angel policies of any companies including but not limited to docrafts. Eg image/diecut swaps.
    11. docrafts recommend that members exercise caution when supplying personal information to other members for the purposes of (but limited to)  giveaways/raffles/swaps.
    12. The "Forum" is a community led discussion platform hosted by the docrafts.com website and as such is contributed to by the members of the wesbite. Docrafts staff will not monitor the content of the forum on a permanent basis. We will review periodically to ensure the site is not being misused. If you consider that any messages posted on the forum contravenes our terms and conditions we ask that you contact us via the "Contact Us" page at your earliest convenience. We will action any message posted via the contact us page within 5 working days.
    13. Please refer to our Forum Guidelines for our rules when using the Forums.
  10. Use of Cookies
    1. A cookie is a small piece of data that is stored on your computer. It is set by us when you visit the website and can only be accessed and used by us. Each cookie has an expiry date that determines how long the cookie lasts. Cookies do not contain any personally identifying information; when you register, however, the cookie may be combined with personal information that you have given us as a part of registration. We use cookies in several ways to improve our services. Please be aware that we only use cookies when they are absolutely necessary and always ensure that they last only for as long as they are useful.
  11. Linking to our websites
    1. You do not remove, distort or otherwise alter the size or appearance of the docrafts creativity or other logos
    2. You do not in any way imply that we are endorsing any products or services other than our own
    3. You do not misrepresent your relationship with us nor present any other false, misleading, derogatory or offensive information about us
    4. You do not otherwise use any docrafts trademarks displayed on this Website without our express written permission
    5. Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
    6. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. Any dealings between you and such third parties, including payment for and delivery of products and services and any other terms, conditions, warranties or representations, actions or omissions associated with such dealings are solely between you and that third party and you agree not to hold us liable for any loss or damage of any kind incurred as the result of such dealings.
    7. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any pages of this Website, and subject to the following conditions:
    8. We expressly reserve the right to revoke the right granted in this clause 11.2 for breach of these terms and to take any action we deem appropriate.
    9. You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 11.2.
  12. Registration
    1. There is no age restriction imposed our the Website, however parents and legal guardians are responsible for compliance with these terms by children under their responsibility. 
    2. By registering you certify that all information you provide in the registration is accurate and you agree not to impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity.
    3. You can update your registration at any time at the My Profile section of our website.
    4. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
    5. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should change your password immediately and ensure it is kept secure. You are responsible for all activities that occur under your account or password.
    6. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
  13. Disclaimer
    1. While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
    2. The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which, but for these terms and conditions, might have effect in relation to this Website.
  14. Liability
    1. We promise that for any product that you purchase from us via the Website:
    2. We have the right to sell the product to you;
      1. The product will correspond to the description that we have given to you;
      2. The product will be of satisfactory quality; and 
      3. The product will be fit for the purpose for which you have bought it if you have notified us of this purpose before purchase and we have not notified you that the product is not fit for that purpose.
    3. Subject to clause 14.4, our liability to you will be restricted to the purchase price paid by you for the products plus any postage and packaging.
      Except to the extent set out in these terms, we, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing of this Website or your downloading of any material from this Website or any websites linked to this Website.
    4. Nothing in these terms and conditions shall affect your rights as a consumer or exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
    5. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 
    6. You agree to fully indemnify us, defend us and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you or your use of this Website or its use by any other person using your registration details.
  15. docrafts Challenge Rules
    1. Refered to as "Jill's Challenge" competitions are co-dordinated and run by docrafts.
    2. The competition is live for only the period of time listed online.
    3. In order to enter, entrants must create a project using either the sketch or photo supplied as inspiration.
    4. Entrants can submit their entry by posting their project photo to their docrafts gallery. The words ‘Jill’s Crafty Challenge’ must be used in the title to ensure the entry is judged.
    5. Only one entry per person will be accepted. In the case of an individual submitting more than one project photo, only one submission will be considered valid.
    6. After the closing date, The docrafts Team will select one project to be the overall winner. The winner will receive a prize consisting of assorted craft products of a varying RRP. The winning project and other selected projects will be featured in an article at docrafts.com.
    7. Judges will be looking for a range of craft techniques and an element of individuality and innovation across any craft medium including, but not limited to, papercraft, soft craft, jewellery, cake and art.
    8. Employees and contractors (and their respective families) of Design Objectives Ltd (including any group companies) are not eligible to enter. This does not include docrafts Design Team members and Demonstrators.
    9. docrafts will have the right to publicly disclose the name of the winner(s). The winner's names may be published on the Official docrafts Page on Facebook and on docrafts.com.
    10. docrafts will email the winner/s and request their postal address to allow prize delivery.
    11. Winners are providing their information to docrafts only.
    12. The prize(s) should be claimed within 28 days after the closing date.
    13. If the potential winner cannot be contacted or the Prize is returned or is undeliverable, such potential winner forfeits all rights to any Prize, and an alternate winner may be selected.
    14. An unclaimed Prize may not be awarded.
    15. The Prize is non-transferable and no cash alternative is offered.
    16. docrafts reserves the right to provide a substitute prize of similar value should the need arise.
    17. The prize will be sent to the winner(s) within 2 calendar months of the prize draw closing.
    18. The payment of all costs and expenses involved in claiming a Prize are the responsibility of the winner(s).
    19. Entry implies acceptance of these terms and conditions as final and binding.
    20. Entries which are not in accordance with the terms and conditions will be disqualified.
    21. docrafts reserves the right to suspend, cancel or modify the competition at any time (and for any reason) without notice.
    22. docrafts' decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  16. Prize Draw rules
    1. The prize draw is live for only the period of time listed online.
    2. In order to enter, entrants must be a member of docrafts.com and have entered a valid postal address. Entrants must also reside in either the UK or EIRE.
    3. Only one entry per person per prize draw will be accepted.
    4. After the closing date, the winner/s are randomly selected. The winner/s will receive a prize consisting of assorted craft products of a varying RRP. The winner names will be featured in an article at docrafts.com.
    5. Employees and contractors (and their respective families) of Design Objectives Ltd (including any group companies) are not eligible to enter. This does not include docrafts Design Team members and Demonstrators.
    6. docrafts will have the right to publicly disclose the name of the winner(s). The winner's names may be published on the Official docrafts Page on Facebook and on docrafts.com.
    7. docrafts will email the winner/s to let them know.
    8. Winners are providing their information to docrafts only.
    9. If the potential winner cannot be contacted or the Prize is returned or is undeliverable, such potential winner forfeits all rights to any Prize, and an alternate winner may be selected.
    10. An unclaimed Prize may not be awarded.
    11. The Prize is non-transferable and no cash alternative is offered.
    12. docrafts reserves the right to provide a substitute prize of similar value should the need arise.
    13. The prize will be sent to the winner(s) within 2 calendar months of the prize draw closing.
    14. The payment of all costs and expenses involved in claiming a Prize are the responsibility of the winner (s).
    15. Entry implies acceptance of these terms and conditions as final and binding.
      Entries which are not in accordance with the terms and conditions will be disqualified.
    16. docrafts reserves the right to suspend, cancel or modify the prize draw at any time (and for any reason) without notice.
    17. docrafts' decision in respect of all matters to do with the prize draw will be final and no correspondence will be entered into.
  17. Governing Law and Jurisdiction  
    1. These terms and conditions shall be governed by and construed in accordance with English law. Both parties agree to submit to the non-exclusive jurisdiction of the English courts for all purposes in connection with these terms and conditions and our privacy policy. 
    2. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
  18. Miscellaneous
    1. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
    2. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
    3. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
    4. If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation in which you breach these conditions.
    5. These terms and conditions and our policies referred to in them and your order form are the only terms which apply to your use of the Website and the purchase of products from us via the Website. You acknowledge that you have not entered into this arrangement in reliance on any other statement, warranty or representation made by us or on our behalf.

December 2014